Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SHBHREF002 Mapping and Delivery Guide
Straighten and relax hair with chemical treatments

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency SHBHREF002 - Straighten and relax hair with chemical treatments
Description
Employability Skills
Learning Outcomes and Application This unit describes the performance outcomes, skills and knowledge required to consult with clients, analyse hair characteristics and condition and to complete chemical treatments to reduce curl or wave in the hair. Treatments can be for untreated naturally curly or wavy hair or for chemically treated hair.This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different hair straightening requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a ventilated product preparation area with:

preparation benches

product storage areas including secure storage for hazardous substances

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a diverse professional range of chemical straightening products of various strengths to include:

pre-process fillers

curl relaxers for chemically treated hair

hair straighteners for untreated naturally curly or wavy hair

hair straighteners for strong or resistant natural curls

neutralisers

a hairdressing or barbering services workstation with this equipment and consumables:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer per workstation

clean client gowns or wraps

clean client towels

one operator trolley per workstation stocked with:

applicator brushes

cotton wool

medium-toothed combs with even edges

plastic bowls

straightening boards

personal protective equipment:

apron

disposable safety masks or safety goggles

rubber or disposable gloves

skin barrier cream

a basin services area with:

shampoo back wash basins with hot and cold running water and adjustable temperature controls

shampoo hoses or spray attachments

client shampoo chairs or couches

clean client gowns or wraps

clean client towels

a diverse professional range of:

pre-process shampoos and softeners

post-process conditioning products

product:

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

template client history records

organisational procedures for:

client comfort and safety

work health and safety for providing chemical straightening treatments

waste minimisation

water efficiency

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.
Prerequisites/co-requisites
Competency Field Hair Reformation
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Consult with client and assess hair.
  • Access and review any existing client hair reformation history or create for new clients.
  • Determine, through discussion and questioning, nature of client dissatisfaction with current degree of hair curl or wave.
  • Discuss client preferences, and expectations of desired degree of relaxation of curl or wave using visual aids to assist.
  • Engage client in discussion about lifestyle and self-care factors that may impact on success of chemical reformation treatment.
  • Visually and physically examine and analyse client hair characteristics and condition.
  • Identify contraindications to proceeding with chemical reformation treatment and explain any present to client.
  • Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend hair straightening treatments appropriate for the client.
  • Obtain client agreement to proceed with recommended straightening services.
       
Element: Select products and prepare for service.
  • Use knowledge of hair biology and cosmetic chemistry, as it applies to hair reformation treatments, to ensure effective and safe use of straightening chemicals.
  • Select chemical straightening, relaxing and matching neutralising products according to hair analysis to achieve desired degree of relaxation of curl or wave.
  • Select and prepare equipment according to product instructions and relaxation methods to be used.
  • Take personal precautions to prevent own skin reactions to reformation chemicals throughout preparation and reformation service.
  • Measure and prepare reformation chemicals, according to product instructions and ensure minimal wastage.
  • Apply wraps, towels and skin barrier cream to ensure client protection and safety.
       
Element: Apply chemical straightening and relaxing products.
  • Maintain client and operator comfort and safety throughout reformation service according to organisational procedures.
  • Apply pre-process fillers according to product instructions, where consistent with hair analysis.
  • Apply chemical straightening product evenly in a predetermined pattern and gently comb hair without stretch.
  • Time processing of reformation products, according to product instructions, check at regular intervals and judge when desired degree of relaxation is achieved.
  • Prior to final development, gently smooth hair in a predetermined pattern using recommended smoothing technique indicated in product instructions.
       
Element: Rinse, neutralise and condition hair.
  • Rinse hair thoroughly and evenly using tepid water to remove residual reformation chemicals.
  • Complete the rebonding process using recommended smoothing technique indicated in product instructions.
  • Measure, apply and process neutralising products, according to product instructions.
  • Rinse hair thoroughly to remove residual neutralising chemicals after specified product instruction processing time.
  • Apply conditioning products, according to product instructions.
  • Use water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
       
Element: Review service and provide home care advice.
  • Review service outcomes against client expectations and confirm client satisfaction with degree of relaxation of curl or wave.
  • Propose remedial action in response to any client concerns and post service analysis of hair condition and appearance.
  • Reach agreement with client on proposed solutions through positive and open communication.
  • Advise on after service maintenance and recommend home care products.
  • Update client history to include full details of reformation service.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Consult with client and assess hair.

1.1.Access and review any existing client hair reformation history or create for new clients.

1.2.Determine, through discussion and questioning, nature of client dissatisfaction with current degree of hair curl or wave.

1.3.Discuss client preferences, and expectations of desired degree of relaxation of curl or wave using visual aids to assist.

1.4.Engage client in discussion about lifestyle and self-care factors that may impact on success of chemical reformation treatment.

1.5.Visually and physically examine and analyse client hair characteristics and condition.

1.6.Identify contraindications to proceeding with chemical reformation treatment and explain any present to client.

1.7.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend hair straightening treatments appropriate for the client.

1.8.Obtain client agreement to proceed with recommended straightening services.

2. Select products and prepare for service.

2.1.Use knowledge of hair biology and cosmetic chemistry, as it applies to hair reformation treatments, to ensure effective and safe use of straightening chemicals.

2.2.Select chemical straightening, relaxing and matching neutralising products according to hair analysis to achieve desired degree of relaxation of curl or wave.

2.3.Select and prepare equipment according to product instructions and relaxation methods to be used.

2.4.Take personal precautions to prevent own skin reactions to reformation chemicals throughout preparation and reformation service.

2.5.Measure and prepare reformation chemicals, according to product instructions and ensure minimal wastage.

2.6.Apply wraps, towels and skin barrier cream to ensure client protection and safety.

3. Apply chemical straightening and relaxing products.

3.1.Maintain client and operator comfort and safety throughout reformation service according to organisational procedures.

3.2.Apply pre-process fillers according to product instructions, where consistent with hair analysis.

3.3.Apply chemical straightening product evenly in a predetermined pattern and gently comb hair without stretch.

3.4.Time processing of reformation products, according to product instructions, check at regular intervals and judge when desired degree of relaxation is achieved.

3.5.Prior to final development, gently smooth hair in a predetermined pattern using recommended smoothing technique indicated in product instructions.

4. Rinse, neutralise and condition hair.

4.1.Rinse hair thoroughly and evenly using tepid water to remove residual reformation chemicals.

4.2.Complete the rebonding process using recommended smoothing technique indicated in product instructions.

4.3.Measure, apply and process neutralising products, according to product instructions.

4.4.Rinse hair thoroughly to remove residual neutralising chemicals after specified product instruction processing time.

4.5.Apply conditioning products, according to product instructions.

4.6.Use water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.

5. Review service and provide home care advice.

5.1.Review service outcomes against client expectations and confirm client satisfaction with degree of relaxation of curl or wave.

5.2.Propose remedial action in response to any client concerns and post service analysis of hair condition and appearance.

5.3.Reach agreement with client on proposed solutions through positive and open communication.

5.4.Advise on after service maintenance and recommend home care products.

5.5.Update client history to include full details of reformation service.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least four clients, each with different hair straightening needs, and cumulatively complete these treatments which consistently achieve the planned degree of hair straightening or relaxation and without hair breakage:

chemical treatments on untreated natural curly or wavy hair

chemical treatments on chemically treated hair

chemical treatments on strong or resistant natural curls

for each client, complete a pre-treatment hair analysis covering the following characteristics to recommend appropriate chemical straightening treatments:

hair and scalp condition

hair texture

hair density

hair porosity

degree of curl or wave

length of hair

effects on hair of previous chemical services

record the following details of the chemical straightening service in the history for each client serviced:

pre-service hair analysis

contraindications

desired degree of relaxation

products, strengths and processing times used

straightening methods used

degree of relaxation achieved

recommended home care products.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and use in achieving hair straightening and relaxation effects;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

hair biology, at an elementary level of understanding:

main functions and role of hair

main factors contributing to degree of curl or wave in hair

structure and cellular features of hair and hair follicles

process of hair growth and the hair growth cycle

characteristics of normal and damaged hair

physical effects of chemical products and treatments on the skin

main structure, functions and role of the skin and glands:

skin surface anatomy

major epidermal appendages and dermal structures

major cells of the epidermis

role of vascular, connective and nervous tissue in the dermis

distribution and development of skin glands

production, composition and functions of sebum

production, composition and functions of eccrine and apocrine sweat fluids

basic concepts of cosmetic chemistry, as they apply to effective and safe use of chemical straightening products:

bonds

molecules

chemical compounds

chemical change

neutralisation

acids and bases

pH

at an elementary level of understanding, the chemical and physical effects on hair structure and bonds, texture and curl or wave of:

protein fillers

chemical straightening and relaxing products

post-process conditioners

neutralisers

application of heat

key factors that influence degree of relaxation achieved:

hair porosity

hair condition

degree of initial curl or wave

product type and strength

processing time

environmental humidity

smoothing and re-bonding methods

contraindications to using chemical hair straightening products:

abnormal scalp conditions, including broken or weeping areas of skin

hair or scalp damage from previous chemical hair treatments

highly porous hair

resistant hair

organisation’s chemical hair straightening products range:

strengths and formulation

product purpose

action on the hair

application instructions

processing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

basic aspects of local government, state or territory health regulations applicable to providing chemical hair reformation services

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

application of barrier creams to face and neckline

avoiding product contact with eyes

avoiding hair breakage by application 1cm from hair root

monitoring client scalp comfort and condition

work health and safety for providing chemical hair straightening treatments, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during product preparation and application

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate hair reformation tools to avoid fatigue and injury

minimising wastage of chemical straightening products

water efficiency

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Consult with client and assess hair.

1.1.Access and review any existing client hair reformation history or create for new clients.

1.2.Determine, through discussion and questioning, nature of client dissatisfaction with current degree of hair curl or wave.

1.3.Discuss client preferences, and expectations of desired degree of relaxation of curl or wave using visual aids to assist.

1.4.Engage client in discussion about lifestyle and self-care factors that may impact on success of chemical reformation treatment.

1.5.Visually and physically examine and analyse client hair characteristics and condition.

1.6.Identify contraindications to proceeding with chemical reformation treatment and explain any present to client.

1.7.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend hair straightening treatments appropriate for the client.

1.8.Obtain client agreement to proceed with recommended straightening services.

2. Select products and prepare for service.

2.1.Use knowledge of hair biology and cosmetic chemistry, as it applies to hair reformation treatments, to ensure effective and safe use of straightening chemicals.

2.2.Select chemical straightening, relaxing and matching neutralising products according to hair analysis to achieve desired degree of relaxation of curl or wave.

2.3.Select and prepare equipment according to product instructions and relaxation methods to be used.

2.4.Take personal precautions to prevent own skin reactions to reformation chemicals throughout preparation and reformation service.

2.5.Measure and prepare reformation chemicals, according to product instructions and ensure minimal wastage.

2.6.Apply wraps, towels and skin barrier cream to ensure client protection and safety.

3. Apply chemical straightening and relaxing products.

3.1.Maintain client and operator comfort and safety throughout reformation service according to organisational procedures.

3.2.Apply pre-process fillers according to product instructions, where consistent with hair analysis.

3.3.Apply chemical straightening product evenly in a predetermined pattern and gently comb hair without stretch.

3.4.Time processing of reformation products, according to product instructions, check at regular intervals and judge when desired degree of relaxation is achieved.

3.5.Prior to final development, gently smooth hair in a predetermined pattern using recommended smoothing technique indicated in product instructions.

4. Rinse, neutralise and condition hair.

4.1.Rinse hair thoroughly and evenly using tepid water to remove residual reformation chemicals.

4.2.Complete the rebonding process using recommended smoothing technique indicated in product instructions.

4.3.Measure, apply and process neutralising products, according to product instructions.

4.4.Rinse hair thoroughly to remove residual neutralising chemicals after specified product instruction processing time.

4.5.Apply conditioning products, according to product instructions.

4.6.Use water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.

5. Review service and provide home care advice.

5.1.Review service outcomes against client expectations and confirm client satisfaction with degree of relaxation of curl or wave.

5.2.Propose remedial action in response to any client concerns and post service analysis of hair condition and appearance.

5.3.Reach agreement with client on proposed solutions through positive and open communication.

5.4.Advise on after service maintenance and recommend home care products.

5.5.Update client history to include full details of reformation service.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Access and review any existing client hair reformation history or create for new clients. 
Determine, through discussion and questioning, nature of client dissatisfaction with current degree of hair curl or wave. 
Discuss client preferences, and expectations of desired degree of relaxation of curl or wave using visual aids to assist. 
Engage client in discussion about lifestyle and self-care factors that may impact on success of chemical reformation treatment. 
Visually and physically examine and analyse client hair characteristics and condition. 
Identify contraindications to proceeding with chemical reformation treatment and explain any present to client. 
Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend hair straightening treatments appropriate for the client. 
Obtain client agreement to proceed with recommended straightening services. 
Use knowledge of hair biology and cosmetic chemistry, as it applies to hair reformation treatments, to ensure effective and safe use of straightening chemicals. 
Select chemical straightening, relaxing and matching neutralising products according to hair analysis to achieve desired degree of relaxation of curl or wave. 
Select and prepare equipment according to product instructions and relaxation methods to be used. 
Take personal precautions to prevent own skin reactions to reformation chemicals throughout preparation and reformation service. 
Measure and prepare reformation chemicals, according to product instructions and ensure minimal wastage. 
Apply wraps, towels and skin barrier cream to ensure client protection and safety. 
Maintain client and operator comfort and safety throughout reformation service according to organisational procedures. 
Apply pre-process fillers according to product instructions, where consistent with hair analysis. 
Apply chemical straightening product evenly in a predetermined pattern and gently comb hair without stretch. 
Time processing of reformation products, according to product instructions, check at regular intervals and judge when desired degree of relaxation is achieved. 
Prior to final development, gently smooth hair in a predetermined pattern using recommended smoothing technique indicated in product instructions. 
Rinse hair thoroughly and evenly using tepid water to remove residual reformation chemicals. 
Complete the rebonding process using recommended smoothing technique indicated in product instructions. 
Measure, apply and process neutralising products, according to product instructions. 
Rinse hair thoroughly to remove residual neutralising chemicals after specified product instruction processing time. 
Apply conditioning products, according to product instructions. 
Use water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures. 
Review service outcomes against client expectations and confirm client satisfaction with degree of relaxation of curl or wave. 
Propose remedial action in response to any client concerns and post service analysis of hair condition and appearance. 
Reach agreement with client on proposed solutions through positive and open communication. 
Advise on after service maintenance and recommend home care products. 
Update client history to include full details of reformation service. 

Forms

Assessment Cover Sheet

SHBHREF002 - Straighten and relax hair with chemical treatments
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SHBHREF002 - Straighten and relax hair with chemical treatments

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: